PREPARATION FOR WALL TO WALL INSTALLATION FOR ALL MATERIALS
Thank you for your business. If there is inclement weather or rain the day of scheduled install, the job may have to be rescheduled as the materials could be damaged. Installers typically arrive between 9am to 11a.m., but may be later on the 1st day due to picking up materials; work days are mainly 9am to 6pm, Monday thru Saturday, although they may work additional hours or days at their discretion and your approval. If you have special needs, allowances can be made, but please share these needs with the sales team prior to your job starting so the correct instructions/fees will be added on your work orders. If the installers will not be able to work in the front yard, driveway, or garage area, please indicate where they may set up and work; be aware they do need access to electric outlets.
Meet with the contractor:
When the contractor arrives, please go over the floor plan with the contractor to verify areas to be covered. We will verify measurements and present you with an invoice at job completion. Please verify material and colors with the contractor. THE CUSTOMER IS RESPONSIBLE TO CONFIRM PROPER MATERIAL PRIOR TO INSTALLATION.
Furniture & Appliances:
Please remove as much smaller furniture as possible, such as lamps, small chairs, tables and all breakable items, etc.…We will move BASIC furniture. Please empty all shelves, drawers, and surfaces of furniture. There will be an additional charge for any large/heavy pieces and items that must be disassembled, I.E. beds or dressers w/attached mirrors. Customers are responsible for unplugging all electronics and electrical devices. We may do that for you at no responsibility on our part. We are not responsible for damages to any antique pieces, any furniture, or appliances that are acquired from moving them prior to the installation of your flooring. It is your option to move these pieces yourself, or to hire a professional moving crew at your expense. Slate pool tables and musical instruments such as pianos will need to be moved by professionals and it will be expected for you to have this set up prior to installation commencement.
Wall paint, baseboards, sheetrock, wallpaper, and quarter rounds, appliances, or any other items moved or not, may obtain dings, dents, or scratches from materials or the installer’s tools. Fantastic Floors is not responsible for any such damages, nor the installer, and payment due WILL NOT BE ALTERED DUE TO CLAIMS OF DAMAGE; YOU MUST PAY YOUR FINAL AGREED BALANCE AND THE DAMAGE CLAIM WILL BE WORKED OUT INDEPENDENTLY. However, should the installers dent, scratch, or otherwise damage items moved or if plumbing is in anyway not reconnected correctly or damaged, this will be an item you may not hold Fantastic Floors or the installation crew responsible in any way; we offer these services at an extremely discounted price, but it is your choice to contract your own professional movers or plumbers.
All molding (including quarter rounds and baseboards): If you wish to save your existing molding, please know this is usually only possible when it is under 6 months old or so; older molding almost always will break. For an additional charge, we will attempt to remove, clean up, and put back the existing molding, but cannot be responsible for breakage or chipping of the paint on the molding, the sheetrock, and/or damage to wallpaper. If this is to be attempted/done, customer must notify the installer before the job starts and if existing molding needs to be replaced due to breakage during removal, you will be expected to pay for the replacement materials.
If the floor is uneven, it may be necessary to repair the old floor at an additional cost. There is a charge for any unforeseen problems after removing your old floor. If the floor needs to be floated or leveled, there will be an extra charge of $50 per bag. One bag covers approximately 80 – 100 sq. ft. If excessive grinding is required to level the subfloor (excessive: uses more than one blade), charge is $89 per blade. Fantastic Floors is not responsible for any moisture problems, however, if the moisture reading taken prior to install is elevated beyond normal levels, the installer may refuse to warranty his work if you wish to continue with the installation without addressing the root cause of the high read.
If the thickness of your new flooring requires cutting or re-hanging the doors to allow for closing, or any other issues due to the new height of the floor covering, these will be solely your responsibility.
Due to circumstances beyond control or unforeseen, such as weather, or the job prior to yours taking more than anticipated time resulting in later start date for your job, installation dates may change. Scheduled start and end dates are approximate. No discounts will be given due to scheduling conflicts, starting later than originally scheduled, or the length of the job being more than expected. There will be no adjustment to the balance due because of stress caused by the installation. Note: If you are planning on other contractors to come in during the estimated install time or will be needing to stop the installer for another job, examples: plumbers, painters, movers, countertops, cabinets, kindly make the sales staff at Fantastic Floors aware of this, so provisions can be made and those instructions can be included on the work orders.
Balances due for labor must be paid upon completion of the work contracted and made payable to Fantastic Floors. The contractor is authorized to accept payment and payment needs to be made before installer leaves the jobsite. A MECHANIC’S LIEN MAY BE PLACED ON THE PROPETY UNTIL THE BALANCE IS PAID IN FULL. Credit Card payments will add a 2.5 – 3.5% fee. Payment is not to be withheld at the homeowner’s discretion due to minor repairs being needed; these will be repaired as part of the warranty plan.
Customers are responsible for turning all water, gas, and electricity on and off as well as reconnecting fridge &washer water lines. We may do this at no responsibility.
INSTALLATION WARRANTY ON CARPET IS TWO YEARS AND INSTALLATION WARRANTY ON HARD SURFACES IS ONE YEAR. FANTASTIC FLOORS WILL ASSIST YOU IN GETTING ANY REPAIRS NECESSARY DONE, DUE TO FAULTY INSTALLATION, WITHIN THE WARRANTY PERIOD; THE CONTRACTOR IS SOLELY RESPONSIBLE FOR THE LABOR AND IS A CONTRACTOR THAT WORKS FOR YOU; Installer was only referred to you and deemed as being CAPABLE to complete the scope of work by being IN OUR PREFERRED INSTALLER PROGRAM. FANTASTIC FLOORS IS UNDER NO LIABILITY FOR THE RESULTS OF THE JOB DONE. NO WARRANTY WORK WILL BE PERFORMED UNTIL ALL BALANCES ARE PAID IN FULL. INSTALLATION WARRANTY IS ONLY VALID ON MATERIAL PURCHASED THROUGH FANTASTIC FLOORS.
Appliances (Ice Maker, Washing Machine, Dryer, Electric Oven, etc.) must be disconnected by the customer. Installers may do this at no responsibility or liability of any kind.
COMMODES THAT ARE REMOVED AND REINSTALLED BY THE INSTALLER AND INSTEAD OF A PLUMBER UNDER YOUR EMPLOY ARE NOT, NOR IS FANTASTIC FLOORS, RESPONSIBLE FOR ANY WATER DAMAGE OR PLUMBING PROBLEMS RESULTING FROM COMMODE REMOVAL/REINSTALLATION. IF A PLUMBER IS REQUIRED TO DO ANY REPAIRS, IT WILL AT THE HOMEOWNER’S EXPENSE, AS IT WAS YOUR OPTION TO HIRE A PLUMBER TO DO SO.
There may be dust from the installation. Fantastic Floors or the contracted installer are not responsible for any cleaning. It is the customer’s responsibility, however, the installers in the preferred program generally hang plastic to protect areas and clean up the areas worked on before leaving the job and will haul away any demo’d items or trash but will leave any remaining materials with the customer. Unless there are 3 or more UNOPENED boxes of the same material, there will be no returns. All returns are less 35% restocking fee, taxes, and freight fees. The balance due will include the work done for the amount of square footage used in total (including cutting & fitting, usually about 10%) and not only the amount of square footage covered, as the most labor intensive part IS with the cutting and fitting portions of the order.
If you are having your backsplash or wall tile installed, please remove all items from the counters/area, unplug all devices as the wall plates will have to be removed. Please remove any pictures or tchotchkes that are hanging on the walls that are being worked on, even if it is further down/different area but still on the same wall. Be aware the installers will cover cabinets etc. with plastic, but you are welcome to cover anything you wish to prior to the installer coming out. Please verify the direction and the pattern BEFORE the install begins.
IF ADDITIONAL MATERIALS ARE REQUIRED TO COMPLETE YOUR JOB, YOU WILL BE REQUIRED TO PAY FOR ADDITIONAL MATERIALS IN FULL BEFORE THEY CAN BE ORDERED AND ADDITIONAL LABOR CAN BE PAID UPON COMPLETION. The final balance due on the contract is an accurate estimate in good faith; however, occasionally, the numbers may change to due to unforeseeable circumstances or human error. (ex. After take-up of old flooring, the substrate is pitted or uneven based on the 1/8” variance per 10sq ft allowed, so several bags of float are needed to spot correct.). At times where additional work or materials are necessary, we will notify you before proceeding for approval, same for any issues uncovered or identified that you may need an outside or additional contractor hired to remedy. The installer will not put materials over damaged substrates. You will be notified immediately of any issues found.